Login & password
Forgot your password? Use the Forgot password link on the sign-in screen; a verification code is sent to your registered e-mail. Accounts are created by Solarmonit only at your company's request.
Plant connection
To add a plant or a new inverter-brand integration, send us the API credentials of your manufacturer cloud account. For legacy inverters with no internet connection, ask about the SolarMonit Box option.
Alerts & notifications
E-mail and in-app notifications are on by default. SMS alerts can be switched on or off, and your number managed, on the Notifications page of the web app.
Data & reports
If you notice a gap, a wrong value or a forecast deviation in production data, write to us with the plant name and date range; we check the source (manufacturer cloud, device or meter) and get back to you.
Mobile app
If notifications don't arrive, first check the notification permission for Solarmonit in your device settings, then the notification preferences inside the app. If it persists, write to us with your device model and app version.
Account deletion & privacy
To delete your account and personal data, simply e-mail us from your registered address. Requests are completed within 30 days at the latest. See the Privacy Notice (KVKK) for details.
Write to us
Support requests are answered by e-mail on business days. Adding the plant name, the date and, if possible, a screenshot speeds up the fix.